Daxx is looking for an L2 Support Engineer to join the Digital Samba team in one of our offices in Kyiv, Kharkiv, Dnipro, or Lviv.
Founded in 2003 in Barcelona, Digital Samba has powered video conferences for over 20,000 customers, in over 100 countries. We’ve proudly built a global team with members having diverse backgrounds, but who all share the unwavering goal of putting the user — the human — first. We use our 18 years of experience in video conferencing to keep our platform on the cutting-edge and build features that allow millions of people to effectively collaborate, educate, and connect — all in their browser window.
Our product Samba Live is a blank canvas that can be filled with ideas for a better tomorrow, allowing everyone to collaborate in real time seamlessly. Used across all disciplines, our platform enables people to connect and work with one another. By removing physical and technological barriers, we allow our users to create amazing things. Our platform is built to be simple, intuitive, and fast. The flexibility we provide enables businesses and individuals to build upon our platform across the globe. We take advantage of innovative technologies to power the change to a better world tomorrow. Our purpose is to serve the social challenges and opportunities we will see over the next years to come.
We have a global customer base, and we aim to provide outstanding support to all our customers. Our L2 support is a big reason why many of our customers stay with us, especially our larger customers. We give them a personal touch and go the extra mile to make sure their problems are resolved. And we need you to help us achieve this.
You are an extremely technically-minded person with excellent troubleshooting skills. The learning curve is large (our video conferencing product is complex and has many features), but you are a quick learner. You are interested in new technologies and new challenges.
Unlike L1 support, where customers tend to run into the same kinds of problems repeatedly, the L2 support pipeline has a wide range of different use cases, and you don’t mind getting your hands dirty to get to the bottom of things.
You are comfortable collaborating with customers to help them resolve their issues. You are courteous in your communication and can put yourself in the shoes of the client.
You will be supported by the existing support team, which is currently not a large team, but we are growing. Our working environment is relaxed and professional, and there are lots of opportunities to learn on the job.